Thank you for choosing Janvei.com for your premium hair care needs. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website (https://janvei.com), make purchases, or interact with our services in the United States. We are committed to ensuring the privacy and security of your information. By using our website, you consent to the practices described in this policy.

1. Information We Collect

We collect information to provide a seamless shopping experience for our hair care products. The information includes:

●       Personal Information:

○       Name, email address, phone number, and shipping/billing address provided during account creation, checkout, or customer inquiries.

○       Payment information (e.g., credit card details), processed securely through trusted third-party payment processors. We do not store your payment information.

●       Non-Personal Information:

○       Browsing data, such as IP address, browser type, device information, and pages visited, collected via cookies, web beacons, or analytics tools.

○       Order history and preferences to tailor recommendations for hair care solutions.

●       Customer Support Information: Details shared when you contact us via email (support@janvei.com) or phone, such as questions about products or orders.

2. How We Use Your Information

We use your information to:

●       Process and fulfill orders, including shipping, returns, and delivery updates.

●       Provide customer support, such as responding to inquiries about product usage or order status.

●       Send marketing communications (e.g., newsletters, product launches, or promotions), with your consent. You can opt out at any time.

●       Personalize your experience, such as suggesting products based on your purchase history.

●       Analyze website performance and customer feedback to improve our products and services.

●       Comply with legal obligations, such as tax reporting or fraud prevention.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and analyze website performance:

●       Types of Cookies:

○       Essential: Enable core website functions, such as cart management and checkout.

○       Analytics: Track site usage and user behavior to improve our services.

○       Marketing: Deliver personalized ads or promotional content.

●       You can manage cookie preferences via our website’s cookie consent tool or your browser settings. Note that disabling cookies may affect website functionality.

4. Your Choices and Rights

You have control over your personal information:

●       Opt-Out: Unsubscribe from marketing emails using the “unsubscribe” link or by emailing support@janvei.com.

●       Account Management: Access, update, or delete your account information by logging into your Janvei.com account or contacting us.

●       California Residents (CCPA):

○       Right to Know: Request details about the personal information we collect, use, or share.

○       Right to Delete: Request deletion of your personal information, subject to legal exemptions.

○       Right to Opt-Out: Opt out of data sales (we do not sell your data).

○       To exercise these rights, email support@janvei.com with “CCPA Request” in the subject line. We will respond within 45 days.

●       Do Not Track: Our website does not currently respond to “Do Not Track” signals, consistent with industry practices.

5. Data Security

We use industry-standard measures to protect your data, including:

●       Secure Sockets Layer (SSL) encryption for website transactions.

●       Secure payment processing through trusted third-party providers.

●       Regular security audits to safeguard your information.

While we strive to protect your data . Please contact us immediately at support@janvei.com if you suspect unauthorized account access.

6. Data Retention

We retain personal information only as long as necessary to:

●       Fulfill orders and provide customer support.

●       Comply with legal obligations (e.g., tax records, typically up to 7 years).

●       Resolve disputes or enforce agreements.

Non-personal data (e.g., aggregated analytics) may be retained indefinitely.

7. Children’s Privacy

Our website and services are not intended for individuals under 13. We do not knowingly collect personal information from children. If you believe we have such data, contact us at support@janvei.com.

8. Competitive Alignment

●       Transparency: Like Aveda, we clearly disclose data practices to build trust with customers purchasing premium hair care products.

●       Customer Control: Following Curlsmith’s approach, we offer easy opt-out options and account management tools, aligning with e-commerce standards.

●       CCPA Compliance: Similar to Nicole + Brizee Beauty, we include specific provisions for California residents to meet regional regulations.

9. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, contact us:

●      Email: support@janvei.com

●      Phone: 972-378-555

●      Address: 3305 N Dallas Pkwy Ste 389, Plano, TX 75093

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised “Effective Date.” We encourage you to review it periodically.

Thank you for trusting Janvei.com with your hair care needs!