At Janvei.com, we strive to ensure your satisfaction with every purchase. This Refund and Return Policy outlines the conditions under which returns and refunds are accepted. Please review this policy carefully before making a purchase.

1. Eligibility for Returns

●      Timeframe: Items may be returned within 30 days of delivery.

●      Condition: Items must be unused, in their original packaging, and in the same condition as received.

●      Proof of Purchase: A receipt or order confirmation is required for all returns.

●      Non-Returnable Items:

○      Personalized or custom-made products.

○      Gift cards.

○      Items marked as "final sale."

2. Return Process

1. Initiate a Return: Contact our customer support team at support@janvei.com with your order number and reason for return.
2. Receive Return Authorization: We will provide a Return Merchandise Authorization (RMA) number and return instructions.
3. Ship the Item: Package the item securely, include the RMA number, and ship it to the provided address within 7 days of receiving the RMA.
4. Inspection: Upon receipt, we will inspect the item to ensure it meets our return criteria.

3. Refunds

●      Processing Time: Refunds will be processed within 7-10 business days after we receive and inspect the returned item.

●      Refund Method: Refunds will be issued to the original payment method.

●      Shipping Costs: Original shipping costs are non-refundable, and customers are responsible for return shipping costs unless the item is defective or incorrect.

●      Defective or Incorrect Items: If an item is defective or incorrect, we will cover return shipping costs and provide a full refund or replacement, as applicable.

4. Exchanges

●      Exchanges are subject to availability. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

●      For defective items, we will provide a replacement at no additional cost, subject to availability.

5. Contact Us

If you have any questions about our Refund and Return Policy, please contact us:

●      Email: support@janvei.com

●      Phone: 972-378-555

●      Address: 3305 N Dallas Pkwy Ste 389, Plano, TX 75093

Thank you for shopping at Janvei.com!