At Janvei.com, we are committed to providing a reliable and efficient shipping experience for our customers in the United States. This Shipping Policy outlines our shipping procedures, costs, and delivery expectations. Please review this policy carefully before placing an order.

1. Order Processing

●       Processing Time: Orders are typically processed within 1-3 business days after payment confirmation.

●       Order Confirmation: You will receive an email confirmation with your order details once your order is processed.

●       Delays: During peak seasons or promotional periods, processing times may be extended. We will notify you of any significant delays.

2. Shipping Methods and Costs

●       Domestic Shipping (United States Only):

○       Standard Shipping: 3-7 business days, starting at $5.99 (free on orders over $50).

○       Expedited Shipping: 1-3 business days, starting at $12.99.

●       Shipping Carriers: We partner with trusted carriers such as USPS, FedEx, and UPS. The carrier used will be indicated at checkout.

3. Delivery Expectations

●       Tracking: A tracking number will be provided via email once your order ships, allowing you to monitor its progress.

●       Delivery Times: Estimated delivery times are provided at checkout but are not guaranteed, as delays may occur due to weather or carrier issues.

●       Incorrect Shipping Information: Customers are responsible for providing accurate shipping details.

4. Lost or Damaged Shipments

●       Lost Shipments: If your order is lost in transit, please contact us at support@janvei.com within 30 days of the ship date. We will work with the carrier to locate the package or provide a replacement or refund.

●       Damaged Shipments: If your order arrives damaged, please contact us within 7 days of delivery with photos of the damage. We will arrange a replacement or refund as appropriate.

5. Contact Us

If you have any questions about our Shipping Policy, please contact us:

●      Email: support@janvei.com

●      Phone: 972-378-555

●      Address: 3305 N Dallas Pkwy Ste 389, Plano, TX 75093

Thank you for shopping at Janvei.com!